Whether you’re building rapport with a new prospect, negotiating the fine points of a big contract or working to resolve a customer problem, one of the best things you can do with your buyer is to agree with them whenever possible.
Agreeing with customers helps to reassure them that you’re actually on the same side, working toward a mutually beneficial outcome. It also demonstrates respect for their thoughts, feelings, needs and values. Even more importantly, it helps them feel more comfortable because they’re dealing with someone who understands them and can relate to them.
The result is that they lower their defenses and become more agreeable as well.
The challenge is, if you use the same word or phrase over and over, it starts to sound rote and insincere, which can undermine your credibility and cause your buyer to trust you less, leading to more conflict. To avoid this, you need to vary your agreement vocabulary.
In no particular order, here are 23 words and 36 phrases that communicate your acknowledgement, support and empathy:
Words 1. Yes 2. Yeah 3. Yep 4. Okay 5. Uh-huh 6. Right 7. Sure 8. Surely 9. True 10. Truly 11. Absolutely 12. Definitely 13. Certainly 14. Precisely 15. Exactly 16. Naturally 17. Undoubtedly 18. Unquestionably 19. Indubitably 20. Indeed 21. Bingo 22. Amen 23. Hallelujah
Phrases 1. I agree 2. I understand 3. I see 4. You’re right 5. I concur 6. I feel the same way 7. I would feel the same way 8. I don’t blame you 9. Me too 10. Me neither 11. You’re 100% correct 12. That’s true 13. No question 14. No argument 15. Sure thing 16. You got it 17. Right on 18. Too true 19. I’m sure 20. I bet 21. I believe it 22. I don’t doubt it 23. I can see that 24. I hear you 25. You know it 26. You got that right 27. I know what you mean 28. I couldn’t agree more 29. We’re on the same wavelength 30. No doubt 31. Of course 32. By all means 33. I see your point 34. Point taken 35. That makes sense 36. You bet
Which words and phrases are best for you? Depends on what you feel most comfortable with and what will resonate with your customers. (Personally, I don’t think I would ever use the word “indubitably” in a conversation, but if it works for you and your clients, hey, go for it.)
The right word choice also depends on the situation. Each of these words and phrases has its own tone and subtext—even more reason to expand your repertoire.
Make a conscious effort to practice these expressions of agreement, not just in sales and customer service situations, but with everyone you interact with: friends, family, colleagues and others. The more you practice them, the more naturally they’ll come to you, and the more agreeable you’ll find everyone around you to be.
Did I miss any? Do you have a favorite expression of agreement that’s not on this list? If so, leave it in the comments section below!