Articles about customer relationship management


How Microlearning Makes Your Sales and Service Teams Customer-Ready

Last updated: 01/16/2020

Microlearning is one of the most exciting concepts in customer service training and sales enablement today. It’s scientifically proven to increase knowledge retention and is...

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13 factors to consider when choosing a CRM for small business - 2020

Last updated: 01/13/2020

CRM became thelargest software marketin the world in 2017 and shows no signs of slowing down. The growing need for CRM for small business has generated fierce competition....

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5 Sales Tools to Double Your Profits in 2020

Last updated: 01/04/2020

According to the State of Sales report conducted by Salesforce Research, “Half of sales reps say relationship building is their favorite activity” but “most are too bogged down...

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Customer Relationship Management Trends to Watch for in 2020

Last updated: 01/01/2020

Back to All Stories Customer experience expectations are on an upward trajectory, and the stakes are high for companies. In 2019,  84% of customers  said the experience a...

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Guide: How To Accelerate Your Sales Operations in 2020

Last updated: 01/01/2020

Sales teams are vital to the success of any business; therefore, organizations are always looking for new ways to make them more productive. Companies spend millions on...

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How Outdated Technology Costs Businesses More Than It Saves

Last updated: 12/18/2019

Delaying major expenditures to upgrade outdated technology may seem like a good idea for your bottom line, but in reality, it could be costing your business more than it saves....

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Debunking Four Myths Surrounding Sales Enablement

Last updated: 12/10/2019

It’s common knowledge that implementing sales enablement technology allows businesses to increase revenue, improve sales and marketing alignment, establish shorter sales cycles,...

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4 Best Membership Marketing Strategies That Will Boost Conversions

Last updated: 12/09/2019

A membership site rests on two main pillars – content and the site’s members. Once your content is up, you have to work constantly to make sure that you have new members coming...

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Customer Marketing: The Secret to Sustainable B2B Growth

Last updated: 12/06/2019

You have product/market fit and you’ve launched your first product. Now you need customers. This is step one in growing your business. You hire sales reps, invest in new...

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How to Boost Adoption Rate of New Technology | Bigtincan

Last updated: 12/03/2019

When it comes toadopting new technology in business, organizations face some major challenges from employee resistance to training and tracking success. These challenges are so...

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